Experience · Cintya G. Ramos
Experience
Selected enterprise roles across finance, operations, and chief of staff functions, organized around scope, outcomes, and operating judgment.
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Chief of Staff to the City Manager in a complex municipal organization with 23 departments, 1,200 employees, a $458.9M budget, and enterprise transformation underway across finance, planning, and governance systems.
- Direct oversight of $458.9M operating budget and executive coordination across 23 departments
- Design and operationalize the City Manager’s executive operating system — intake triage, agenda standards, decision logs, pre-briefs, and action tracking through closure
- Portfolio governance for $32.4M in ARPA funding with full compliance and audit accountability
- Led enterprise systems transformation including Workday stabilization, Adaptive Planning, and Strategic Sourcing/CLM across 23 departments
- Oversee five enterprise functions: Management & Budget, Communications, Human Resources, Risk Management, and Procurement/Contracts
- Governance redesign across policy lifecycle, audit response, internal controls, and compliance processes
Senior advisor to the City Manager on administrative, financial, operational, and organizational issues, leading cross-functional initiatives and translating complex problems into actionable recommendations.
- Led the City’s annual strategic planning refresh in partnership with the City Commission — facilitated workshops, synthesized input, and produced the updated plan with goals, measures, and accountable owners
- Built and launched governance for the City’s $32.4M ARPA program — intake, prioritization, controls, and documentation standards for federal compliance
- Stabilized Workday ERP post-go-live through root-cause analysis, configuration corrections, and SIT/UAT retesting
- Owned executive performance reporting and KPI/OKR reviews, translating operational and financial results into trend narratives and action recommendations
- Helped establish a policy review committee and standardized the policy lifecycle from inventory through approval and publication
Led a 43-person team spanning accounting, treasury, payroll, budget, procurement, contract management, internal controls, pensions, investments, and risk management.
- Led finance operations for a $366.2M operating and capital budget, providing stewardship, controls, and decision support
- Stabilized and advanced audit remediation following extensive external findings — diagnosed capability gaps, partnered on workforce realignment, and implemented corrective action plans
- Strengthened forecasting, monthly reporting, and audit readiness, improving budget-to-actual visibility for leadership
- Managed treasury and controllership functions including payroll, banking, revenue collections, debt service, and financial controls
- Administered retirement plans and coordinated with investment advisors, pension committees, and the City Commission on pension governance
Led a 42-person team across accounting, payroll, and treasury operations, providing financial stewardship and executive reporting for a $585.2M operating and capital multi-fund budget.
- Managed $585.2M in total financial activity including operating, capital, and debt portfolios
- Oversaw a $165M general obligation bond initiative supporting public safety, parks, infrastructure, and resiliency
- Owned finance and budget implementation readiness for Oracle Cloud ERP — requirements, fit-gap, configuration approvals, SIT/UAT oversight, and training
- Modernized legacy finance systems for accounting, payroll, and budgeting, improving transaction reliability and cross-functional efficiency
- Oversaw budget development, long-range financial planning, and capital program management
Led a 20-person team across budget, capital planning, internal audit, grants operations, and performance management, with responsibility for a $605M operating budget and $1.7B capital program.
- Directed $605M operating budget and $1.7B capital improvement program
- Implemented citywide performance management process — defined KPIs, aligned priorities to outcomes, and established reporting cadence
- Oversaw strategic planning processes including annual Commission retreats and strategic plan updates
- Oversaw the internal audit function, strengthening internal controls, policy compliance, and integrity of performance measures
- Performance management, decision support, and executive reporting to City Manager and Commission
Led a 15-person finance and administration division supporting departmental operations and program execution for a $97.3M economic development portfolio.
- Directed financial planning and oversight for the department’s operating budget across economic development programs
- Led administrative operations including procurement, payroll, contracts and vendor management, and IT
- Advised the Commerce Director on budget strategy, financial controls, and compliance with City policies
Led financial planning and budget policy development within the Office of Budget and Program Evaluation.
- Developed the City’s Annual Five-Year Financial and Strategic Plan and supporting decision materials for executive leadership
- Led FP&A work supporting long-range planning — financial models, scenario analyses, and resource allocation recommendations
- Led implementation of CGI budgeting system to enable program-based budgeting and strengthen decision-ready analysis
- Oversaw citywide performance monitoring and reporting, informing leadership decisions and course corrections
Led planning and execution of the City’s operating and capital budget cycles, directing a team of budget analysts and shaping citywide budget policy and funding recommendations.
- Shaped citywide budget policy by evaluating agency requests, revenue assumptions, and service impacts, translating analysis into decision-ready options for senior leadership
- Managed the budget hearing cycle and supporting materials for Council and public hearings
- Conducted fiscal and operational studies to identify efficiencies, recommend reallocations, and inform policy decisions
Managed capital budgets and financial transactions for 12 departments, supporting an approximately $1.5B capital program.
- Reviewed departmental capital requests for compliance, funding availability, and strategic alignment
- Monitored active capital projects for adherence to budget, debt limits, and grant requirements
- Improved capital budget procedures to strengthen internal controls and consistency across departments
Client relationship management in retirement and employee benefits consulting (Benefits Plus Consulting Group) and a finance, sales, and operations leadership rotational program (GMAC/Ally Financial).